myFAMI – your customer’s online connection to all things Farmers Alliance
myFAMI, our online portal for policyholders has new options! Through myFAMI, customers can now choose to Go Paperless! — accessing policy documents electronically, and stopping the mailing of paper documents. While it won’t be the choice of all customers, we know that many of your customers have asked for this capability, and will be glad to see it is now available.
As a reminder, there are 3 primary functions within myFAMI — myBilling, myClaims and myDocuments. Go Paperless! is the latest addition. The attached overview flyer highlights each of these areas, as well as providing a step-by-step guide for getting started. We’ve also provided some very short video tutorials for myFAMI.
All policy types (other than bonds and some specific commercial lines policies) can be accessed through myFAMI, and all a customer needs to get started is the policy number and bill account number (find these on a recent invoice or the policy Declarations). As they establish their myFAMI account, the system is designed to verify identity and ownership through specific procedures, so all policy access is secure.