Our Customer’s Testimonials
At Farmers Alliance, providing you with great claims service is one of our top priorities – we know that’s when you see the real value for the insurance coverage you have purchased. While we hope you won’t ever need to experience this first hand, here are some examples of how we take care of our customers.
From an agent in South Dakota: “Thank you for getting this claim done so quickly. We appreciate your efforts.”
From an agent in Western Kansas: “Justin (adjuster) has done an excellent job of getting to the insureds, and his communication back to us has been superb.”
From customers Kim & Jim: “We’d like to express our sincere thanks to Ryan & Dixie (adjusters). They handled our recent claim with a positive & professional approach. We know claims can become contentious, but with their cooperative & professional attitudes, this claim, as any claims we’ve had with FAMI, resulted in a positive perception of the company. There’s no sense shopping insurance rates when FAMI is involved. Thanks again for the great service.”
Regarding a field adjuster: “Lynn received three fires in the same week, and was on all three the same day he received them. His level of service was outstanding.”
From an auto claimant: “Kyle (adjuster) – thank you for being so efficient and so pleasant to do business with. Keep up the good work and attitude.”
From customer Heather: “Dixie has been an absolute pleasure to work with. She’s been amazing! Dixie turned a bad experience into a great experience for me. If it wasn’t for her I’d be shopping for a new insurance company right now, but thanks to her I’ll be staying with Farmers Alliance. I just thought you should know that you have a real gem on your hands. Her customer service is absolutely outstanding!! *****5 Stars all the way.”
From a Colorado agent: “Just wanted to say thank you to Dan (Regional Claims Manager), who helped me with a claim yesterday for my insured. I was desperate to find some help for them yesterday and he stepped up and took care of it. Nice to know someone is there, even on a Sunday!”
From a Montana attorney, working with adjuster Julie: “Julie’s work on the case put the insured’s son at ease at a difficult time, and assured him Farmers Alliance would look out for his best interests. It was a complicated and difficult casualty case, so special thanks to Julie for her compassionate & professional work.”
Regarding a field adjuster: “Rance (adjuster) spent the majority of a whole day driving around with an insured and agent going through their fire damage. He took the time to do this, and still got two additional losses reviewed. It was a very long day!”
From an auto claimant: “Kyle (adjuster), thank you for your help in making this situation easy, since we had to return to Michigan. It means a lot to know there are kind people out there in this world.”
From an auto customer: “Thank you, Lindsy (adjuster). We really do appreciate your help with everything our family has been through — you definitely have made this difficult road easier to travel. I want you to also know that we recommend Farmers Alliance to everyone, everyone!”
From a Kansas agent: Donna (agent) shared that her customer called her and was very impressed by how quickly Lynn (adjuster) responded to his claim, and how nice he was to work with. According to Donna, this was an “experienced” customer, whose compliments are not shared unless earned!
From a Kansas agent: “Rich (adjuster), I wanted to drop you a quick note of thanks for your handling of this claim. Top to bottom, I am very pleased and it makes me proud to represent and sell Farmers Alliance products. Keep up the good work! Thanks.”
From a customer who called to talk with Kyle’s (adjuster) supervisor: His auto claim involved hitting an elk, resulting in a total loss. The customer had been battling cancer, but Kyle did not know this. The customer reported that Kyle acted as if this was the only claim he was handling – he was very kind, patient & caring, allowing time for the customer to respond to requests without being “pushy”. He said the settlement was very fair, and he was extremely satisfied with his claims experience. He added that we should never let Kyle leave until he wants to retire.
From a Western Kansas customer: “I’m very pleased with the reinspection, David’s (adjuster) good attitude and his helpfulness in getting the differences ironed out.”
From a Western Kansas agent: “Justin (adjuster) recently had to visit an older claimant (husband and wife). When he got to their home, the wife told him her husband was unavailable, and he’d have to wait to talk about settling the claim until her husband was available. They set at the kitchen table and visited for an hour or so, until the husband joined them. The wife later called me and wanted me to know what a “nice and patient young man that adjuster was”. This act of kindness and understanding should be noted.”
From an Oklahoma agent: “Donna (adjuster), thanks for handling the rental vehicle so promptly. My son (& customer) was really in a bind trying to juggle one vehicle between he and his wife, who teaches night classes at a college, and coaching baseball for his twin 6 year-old sons. He thought he could manage it for a day or two, but not now that the repairs were going to take longer. Thanks again. Claims service is one of the reasons FAMI is tops in my agency!”